Privacy policy
How we handle the personal information you give us when you enquire, book or contact us.
Draft for legal review. This page is a framework prepared for UK FAIR PRICE REMOVALS LTD and has not yet been reviewed by a solicitor. It should be reviewed and completed before the site is relied on.
Last updated: [TO CONFIRM]
Who we are
UK FAIR PRICE REMOVALS LTD (company number 14904579), registered office Suite 13, 30 Uphall Road, Ilford, England, IG1 2JF, is the data controller for personal information collected through this website.
What we collect
- Enquiry and quote forms: your name, email address, phone number if given, postcodes and addresses, details of what you want moved, dates, and anything else you type into the form.
- Contact form: your name, email address, phone number if given, and your message.
- Technical information: our hosting provider records standard server logs (IP address, browser type, pages requested, time) for security and to keep the site running.
Why we use it and the lawful basis
- To respond to your enquiry and prepare a quote: taking steps at your request before entering into a contract.
- To carry out a booking you accept, invoice you and keep records: performance of a contract and legal obligation (accounting records).
- To keep the website secure and prevent spam: legitimate interests.
We do not use your details for marketing unless you have asked us to, and we do not sell or share them with third parties for their marketing.
Who we share it with
Our website host (which stores form submissions in transit and server logs), our email provider, and, where a job requires it, subcontracted drivers or crews who need the collection and delivery details to do the work. Our accountants may see invoicing records. We may share information where the law requires it.
The contact page embeds a map from Google. Loading that map sends your IP address and browser information to Google under Google's own privacy policy.
How long we keep it
Enquiries that do not become a booking: [TO CONFIRM] months. Bookings and invoices: six years after the end of the financial year, as required for accounting records. Server logs: as set by our hosting provider.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct or delete it, object to or restrict our use of it, and ask for it in a portable form. To do any of these, contact us using the details on the contact page. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website does not set cookies of its own and uses no analytics or advertising trackers. The embedded map on the contact page may set cookies from Google when it loads.
Changes
We will update this page if our practices change, and show the date of the last update at the top.